Patient Rights & Responsibilities

Our Commitment to Ethical & Safe Healthcare

MGM Hospital is committed to protecting the rights of every patient while promoting mutual responsibilities that support smooth and effective medical care.

Our policies are aligned with quality and patient safety standards emphasizing dignity, privacy, transparency and compassionate treatment.

Patient Rights

• Right to receive safe and quality medical care.
• Right to be informed about diagnosis, treatment options and estimated costs.
• Right to privacy and confidentiality of medical records.
• Right to informed consent before procedures and treatment.
• Right to respectful and non-discriminatory treatment.
• Right to access medical information as per hospital policy.
• Right to seek a second medical opinion.
• Right to transparent billing and explanation of charges.

Patient Responsibilities

• Keep appointments and inform the hospital if unable to attend scheduled appointments.
• Provide complete and accurate personal, insurance and medical information.
• Share accurate information about present and past illnesses, medications and relevant health conditions.
• Follow treatment plans recommended by the doctor and communicate concerns if unable to comply.
• Actively participate in pain management and keep doctors informed about treatment effectiveness.
• Understand that refusing treatment or not following instructions may affect outcomes.
• Take responsibility for personal belongings and avoid bringing unnecessary valuables.
• Treat hospital staff, other patients and visitors with courtesy and respect.
• Follow hospital rules including safety policies, visitor regulations and no-smoking policies.
• Provide accurate insurance coverage details and fulfill financial obligations on time.
• Report complaints, concerns or care-related issues when needed.
• Participate in patient feedback and satisfaction processes to support service improvement.

Grievance Redressal Mechanism

Patients or attendants may submit concerns, feedback or grievances through the hospital helpdesk or designated communication channels.

• Structured complaint handling process
• Confidential review of concerns
• Timely and transparent resolution mechanism
• Focus on patient satisfaction and service improvement